I called Loving Air around 7 pm and I am very thankful for their Technician Daniel. Daniel provided my family and I with the best customer service anyone could ever ask for!
I explained to him I had water leaking from my upstairs ceiling. I also explained to him that 10 days prior I had water leaking from my AC vent and another company came out to repair it. He allowed me to FaceTime him in order to show him the damage my ceiling had and he assessed my situation quickly in order to ensure my property didn’t have any further damage! He also contacted a local Water restoration company to come out to my house to remove all the water from my carpet. I called the other company who provided me with the service repair 24/7 emergency hotline twice and never received a callback! What made my family and I appreciate Daniel even more was the fact that he called back to ensure we were contacted by the water restoration company and our house was ok!
This was my first experience with Loving Air and I will definitely give them a call for their services in the future!! From a military family, we want to thank Loving Air for all the assistance today!!!
Craig's Baptist Church
Our partnership with Loving Air continues to be invaluable. Shane has employed a great team of professionals.
Today we had Jim Bob work on a commercial unit that wasn’t heating. He arrived before the time block and is always courteous and professional. His HVAC knowledge is greatly appreciated as he diagnosed the problem and had us up and running before he left.
Mary Lou R.
I knew when I bought my home 3 years ago that I would need a new HVAC unit in the near future. Well, the time has arrived so I did the standard thing of calling around for quotes. I was astonished at the cost of a new system and all the “add ons”. On getting my final quote, I called Loving Air. The office staff asked various questions to assess my need and urgency. When I mentioned the concern with the temps going below freezing in the next few days and that I may not have any emergency heat, they arranged for Dakota to come out the next morning, which was a great bonus.
They informed me he would text when he was on his way and would include a picture of himself which I found as an excellent safety feature. Dakota arrived right on time and after our initial conversation, set out to look at my system. After his examination, we sat to discuss possible quotes. Being a senior, I informed him of my budget. He answered all my questions about HVAC units and how it all works. He was very courteous, patient & polite. He asked me additional questions, so he could get a better idea of the type of system that would be best for me within my budget. He provided me with four detailed quotes, one of which looks like the “winner”. Thank you, Loving Air!
Highly recommend going with Loving Air. This is our first time using them and the price on the service contract is great. They have a great and knowledgeable staff answering the phones and the tech (Hassan) that came out was awesome.
He was very thorough, patient with my questions, on time, and very knowledgeable!! We are definitely long-term customers now.