Heat Pump Repair Vs. Replacement – To Repair or Not To Repair

A few quick steps that may save you a service call.

If your system is not heating or cooling correctly you may need professional help to get your system back in running order. We have all called tech support only for them to ask us if we have rebooted our computer. Here is your guide to “Tier 1 HVAC support.”

Heat Pump Won’t Start!

1. Check your thermostat.

  • Ensure your thermostat properly set for heating or cooling.
  • Is the temperature setting such that it should require the system to turn on?
  • Make sure the fan is set to auto or on.
  • If the thermostat is a programmable thermostat, is the schedule set up correctly.
  • If it is a wifi thermostat, does anyone that might think it is funny to mess with your thermostat have access?
  • Finally with so many new tech savvy thermostats available over the counter at your local electronics store, many have tried to install these thermostats on their own. An improperly installed thermostat will cause the system not to operate correctly and can potentially cause serious damage to your equipment.

2. Check your fuse box.

  • There should be a fuse for both your indoor air handler and outdoor heat pump.
  • If either fuse has been tripped, turn them both to the off position then back on.  If the breaker trips again you will either need an electrician or a professional HVAC technician.

3. Look for a light switch.

  • While it is not common, some companies will install a light switch in your utility room that functions as a disconnect.  It is possible for these switches to be turned off in error.

4.Check your air handler.

  • Most heat pumps in this area have emergency back up heat.  There is often a breaker for this back up heat at your air handler.  If they are visible and not on, turn them off then back on.  If you do not observe any breakers we do not recommend that you open your unit due to serious risk of electrical shock and instead contact us.

Your system comes on, but does not heat or cool correctly.

1. Check your thermostat.

  • Raise or lower the temperature 4-6 degrees.

2. Check your filters

  • Clogged filters can starve the system of air and reduce air flow to the point that coils will freeze and no air will come out of the registers.

3. Check your registers.

  • Ensure that all of the registers are open and not blocked.

4. Clean the outdoor coil.

  • If outdoor coil is clogged it can cause all of the same problems of a clogged filter.  Be careful not to use too much pressure.  The aluminum fins are delicate and excessive pressure can and will damage them.  If you don’t feel comfortable cleaning the coils yourself, call a professional.

5. Check your auxiliary heat.

  • Most heat pumps in this area have back up electric heaters.  However, some are hybrid systems that have back up gas or propane.  If it is extremely cold outside and you have a hybrid system your problem may be with your back up furnace, not your heat pump.


Still not working?

If you have done all of the above and your system either will not turn on or is not working, it is time to call a professional.


For your free estimate for replacement or to schedule a service call give us a call, or contact us now!

(540) 399-1300

Our honest service includes:

Maintenance and troubleshooting of your system

Work on all makes and models

Fast and dependable service

Use dependable parts

heat pump repair

Examples of HVAC products that we service:

Natural Gas and Propane Boilers

Ductless HVAC Systems

Gas Furnaces

Warm Air Furnaces

Heat Pump

Unit Heaters

Loving air

Monthly Maintenance Program

(540) 399-1300

  • Guaranteed Same Day Service
  • 15% Off on Repairs
  • Discounted Diagnostic Fee of $49 (usually $99)
  • We Contact You to Schedule Maintenance Visits

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